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Service Level Agreement Response time commitments do not promise a complete resolution within the stated time frames. It promises the Client will receive a confirming call from the Technical Support personnel, thereby initiating the problem resolution activities. ITS provides support from 8:00 to 5:00, Monday through Friday to faculty, staff and students Level of Service is as follows During Standard Hours of Support
After (Standard) Hours of Support
For all other services contact your College or Department System Administrator.
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